I love the website and idea is great, I'll be recommending it to my friends!
About
1. What is swishing?
2. Why should I register with Swishing.co.uk?
3. Who runs Swishing?
How It Works
1. If I register, will my privacy be compromised?
2. How do I upload an item?
3. I've uploaded an item I want to swap but I can't see it on the site – why?
4. Why do I need to send the item(s) to you?
5. Where do I send my item(s) to?
6. What do you do once you receive my item(s)?
7. How do I know you've received my item(s) and I can start swishing?
8. I've seen something I like but I don't have any or enough virtual money – can I buy it?
9. Why has my item been rejected?
10. What payment methods do you accept?
11. Why is an item I uploaded available for more than I received?
Delivery
1. How much does delivery cost?
2. Why can’t high value items be sent UK Standard Delivery?
3. Why is Europe and International Delivery subject to availability?
Returns
1. What if I don’t like the item or if there is something wrong with it?
2. I’ve changed my mind – can you return the item(s) I sent you?
Definitions
1. What are ‘Virtual Money Credits’?
2. Why is the amount of virtual money I will receive ‘Estimated’?
Anything Else
1. I have a question that isn't covered...
What is swishing?
Swishing is best described as a clothes swapping party for women. All ladies must bring at least one item of clothing to swap, and in return can choose anything they want! See swishing’s wiki page.
Not only is swishing good for your purse, it is also an ethical form of fashion that helps the environment through recycling.
Swishing.co.uk is the first website to allow you to swish online.
Why should I register with Swishing.co.uk?
Unlike swapping websites you are not limited to exchanging clothing with just one person or left waiting months for someone to pick your item... if at all. Also it doesn’t cost anything to use Swishing – the only thing you pay for is postage and packing.
Therefore by registering you can swap an item you never wear for one you love, and all for free!
To register click here.
Who runs Swishing?
Swishing.co.uk is owned by Swishing Limited a registered company in the UK.
If I register, will my privacy be compromised?
We take your concerns about privacy very seriously and have strict procedures in place to protect your personal information and ensure it is handled in a responsible manner.
For more information on privacy click here.
How do I upload an item?
Uploading items is quick and easy. Simply fill in our upload or quick swap form. On submission, we will then review your listing within one working day.
I've uploaded an item I want to swap but I can't see it on the site – why?
Before an item starts showing on the site you must be approved, sent to us and processed. This allows us to add photos and further information if necessary, as well as prevent abusive listings.
Why do I need to send the item(s) to you?
In contrast to other swapping websites, all items are sent to us beforehand. As well as eliminating fraud and exaggeration, it ensures all items are of good quality. It also means you can choose from thousands of people’s wardrobes rather than just the one you are swapping with!
As we handle all swaps, they are quick, efficient, safe and items are sent in their best possible condition.
Where do I send my item(s) to?
After uploading the item(s) you wish to swap, once approved please send them to the following address:
Swishing Limited
31 Marefair
Northampton
NN1 1SR
For more information on sending click here.
What do you do once you receive my item(s)?
For every item we receive, we check it matches the description and photo uploaded, as well as confirm the amount of credits you will receive. We may also add to or amend your listing to ensure other members have accurate information as well as improve the item's presentation.
Before storing your item, we may also clean or iron it depending on it’s condition after transit.
How do I know you've received my item(s) and I can start swishing?
Once we receive your item(s), the status will change and your account will be awarded with the relevant amount of credits. You will receive an email notifying you of this.
Depending how long it takes to receive your items, this may take between 2-4 working days. If you don’t get notification by this time, please email help@swishing.co.uk as your items may have been lost in the post.
I've seen something I like but I don't have any or enough virtual money – can I buy it?
Yes all items are available for sale as well as swap.
Why has my item been rejected?
The most likely reason is we think the item will be of limited interest or value to other users. Other reasons include items which would create hygiene issues or ones that lack sufficient information.
What payment methods do you accept?
Payment can be made securely online through Paypal or Nochex, of which both can process credit/debit card payments even if you don't have an account with them.
We also accept payment by cheque, postal order or bank transfer. Please contact us for more information.
Why is an item I uploaded available for more credits than I received?
Typically users only receive 50% of an item's value, with a 50% commission used to maintain our
service and invested in stock.
How much does delivery cost?
Delivery costs are based on the weight of your order and start from £3.95. Please note virtual money can't be used towards delivery costs.
For more information on delivery click here.
Why can’t high value orders be sent UK Standard delivery?
This is in case of loss or damage in transit. UK Standard delivery is only insured up to £39, therefore high value orders must be sent UK Next Day or UK Guaranteed Saturday delivery, which are covered up to £500.
Why is Europe and International Delivery subject to availability?
This is because our shipping provider Royal Mail only delivers to certain countries. If your country isn’t covered we’ll try to ship using an alternative provider but your order maybe subject to delays or additional charges.
What if I don’t like the item or if there is something wrong with it?
You may exchange unsuitable items by returning them within 14 days of dispatch. If you choose to return an item, please notify us prior to sending.
For more information on returns click here.
I’ve changed my mind – can you return the item(s) I sent you?
We can return an item as long as it hasn’t already been swapped or sold. To request an item back, please go to My Uploads in the my account section and click the 'Return Item' button.
Please note returned items are subject to delivery charges and you must not have spent the virtual money you earned when you originally sent the item.
What are ‘Virtual Money Credits’?
Virtual Money Credits are awarded to people who swap clothes. The amount awarded is based on the item's condition and value when new.
Why is the amount of virtual money I will receive ‘Estimated’?
The value is estimated as we are yet to receive the item. Once we receive the item, we assess it and either confirm or increase/decrease the amount of virtual money awarded.
I have a question that isn't covered...
To submit your own question, please email questions@swishing.co.uk or contact us. Swishing is continually evolving – if you have any suggestions to improve the site, please email suggestions@swishing.co.uk.
