About
1. What is Swishing?
2. Why should I register with Swishing.co.uk?
3. Who runs Swishing?
4. How do I de-register or unsubscribe?
How It Works
1. If I register, will my privacy be compromised?
2. How do I upload an item?
3. I've uploaded an item I want to swap but I can't see it on the site – why?
4. Why do I need to send the item(s) to you?
5. How and where do I send my item(s)?
6. What do you do once you receive my item(s)?
7. How do I know you've received my item(s) and I can start swishing?
8. I've seen something I like but I don't have any or enough virtual money – can I buy it?
9. Why has my item been rejected?
10. What payment methods do you accept?
11. Why is an item I uploaded available for more than I received?
12. How can I keep track of the items I’ve uploaded or sent to you?
13. What if I decide not to send my item to you?
Delivery
1. How much does delivery cost?
2. Why can’t high value items be sent UK Standard Delivery?
3. Why is Europe and International Delivery subject to availability?
Returns
1. What if I don’t like the item or if there is something wrong with it?
2. I’ve changed my mind – can you return the item(s) I sent you?
Virtual Money
1. What are ‘Virtual Money Credits’?
2. Why is the amount of virtual money I will receive ‘Estimated’?
3. Is there a time limit to spend my credits?
Anything Else
1. I have a question that isn't covered...
What is Swishing?
Swishing is traditionally described as a clothes swapping party for women. All ladies must bring at least one item of clothing to swap, and in return can choose anything they want! See swishing’s wiki page. Not only is swishing good for your purse, it is also an ethical form of fashion that helps the environment through recycling.
Why should I register with Swishing.co.uk?
Whilst non-members are free to browse and buy items from the site, as a registered user you can overhaul your wardrobe by swapping clothes and accessories you never wear for items that you’ll love. We believe our unique swapping service makes us the best clothes swapping site in the UK – to find out why, click here. Members also receive a regular newsletter, detailing exclusive offers, latest news and invites to swishing parties. To register click here.
Who runs Swishing.co.uk?
Swishing.co.uk is run by a small team based in Northampton (United Kingdom) and owned by Swishing Limited, a registered company. For more details, see About Us.
How do I de-register or unsubscribe?
Should you wish to totally cancel your membership or simply unsubscribe from newsletters/emails please email unsubscribe@swishing.co.uk and tell us what you want us to do (we’d hate to lose you however – if we do anything to annoy you, please contact us to let us know and we’ll do our best to put things right!).
If I register, will my privacy be compromised?
We take your concerns about privacy very seriously and have strict procedures in place to protect your personal information and ensure it is handled in a responsible manner. For more information on privacy click here.
How do I upload an item?
Uploading items is quick and easy. Simply fill in our Upload or Quick Swap forms:
a) Upload an Item - to get the best virtual money estimate please use our Upload form - please fill in all fields and include a photo if possible as this helps us to assess your item and give you the best possible offer. On submission, we will try to review your Upload listing within one working day. Once you have received and are happy with our offer please send your item(s) to us.
b) Quick Swap - if you are in a hurry or don’t have photos you can use our Quick Swap system – just tell us the number of items you’re sending and send them to us for valuation. On receipt we will send you an email with our virtual money offers.
NB. Please note that you will not know your item’s virtual money value in advance and cannot use Freepost for Quick Swap items. Should an item be rejected or receive an unsatisfactory offer they can be returned to you, but at your own expense.
I've uploaded an item I want to swap but I can't see it on the site – why?
Items only go live on the site when they have been approved, received and processed by us. This allows us to check the item, and add photos and further information if necessary. Items will show on the site once they are marked “Item Received” and have a photo image (‘received’ items showing ‘No Image’ will go live once additional photos have been taken and added by us).
Why do I need to send the item(s) to you?
In contrast to other swapping websites, all items are sent to and dispatched by us. As well as eliminating fraudsters, inaccurate listings and exaggeration, it ensures all items can be quality checked by us and held in stock for fast and efficient despatch.
How and where do I send my item(s)?
Once you have received your virtual money offer or notified us of a Quick Swap please send your items to the following address:
Swishing Limited, 31 Marefair, Northampton NN1 1SR.
Items which have been uploaded with an image and pre-approved can be sent to us in one of our Freepost mailing bags ; items without an image or Quick Swap items must be sent by regular post. In either case, please include a note with your name & email address in your package to help us identify your items. For advice on proof of posting, high value items and Freepost please see our Sending Guide or Freepost page.
What do you do once you receive my item(s)?
For uploaded items, we check it matches your description and photo, and our Swapping Guidelines, and confirm the amount of credits you will receive. We may also add to or amend your listing to ensure other members have accurate information or to include additional photographs. For Quick Swap items, we assess these on receipt and email you with a virtual money offer – once this has been agreed we credit your account and upload the items through our product admin interface.
How do I know you've received my item(s) and I can start swishing?
Once we receive and check your item(s), the status will change and your account will be awarded with the relevant amount of credits. You will receive an email notifying you of this. Depending how long it takes to receive your items, this may take between 2-4 working days. If you don’t get notification by this time, please email help@swishing.co.uk.
I've seen something I like but I don't have any or enough virtual money – can I buy it?
Yes - all items are available for sale as well as swap. If you have credits, these will be used against your purchase, with any remaining amount to be settled in cash (via one of the payment methods below).
Why has my item been rejected?
The most likely reason is we think the item will be of limited interest or value to other users. It may also be that your upload lacks sufficient detail for us to be able to assess it properly, or your item does not meet our Swapping Guidelines.
What payment methods do you accept?
Payment can be made securely online through Paypal or Nochex, both of which can process credit/debit card payments even if you don't have an account with them.
Why is an item I uploaded available for more credits than I received?
Swishing.co.uk retains a small virtual money margin on each item. Typically users receive around 70% of the item's display price, with 30% being retained to as a contingency against the overall stock value versus virtual money account.
How can I keep track of the items I’ve uploaded or sent to you?
You can check an item’s status at any time under My Account > My Uploads.
NB. Please note that any items sent via Quick Swap will be uploaded to the site through our admin interface (not your own account) so will not appear in your ‘My Uploads’ area.
What if I decide not to send my item to you?
No problem, just click ‘Cancel Sending’ against the item in your ‘My Uploads’ area – this will remove it from the system and stop you getting auto-reminders.
How much does delivery cost?
Delivery costs are based on the weight of your order and start from £3.95. Please note virtual money can't be used towards delivery costs. For more information on delivery click here.
Why can’t high value orders be sent UK Standard delivery?
This is in case of loss or damage in transit. UK Standard delivery is only insured up to £39, therefore high value orders must be sent UK Next Day or UK Guaranteed Saturday delivery, which are covered up to £500.
Why is Europe and International Delivery subject to availability?
This is because our shipping provider Royal Mail only delivers to certain countries. If your country isn’t covered we’ll try to ship using an alternative provider but your order maybe subject to delays or additional charges.
What if I don’t like the item or if there is something wrong with it?
You may exchange unsuitable items by returning them within 14 days of dispatch. If you choose to return an item, please notify us prior to sending. For more information on returns click here.
I’ve changed my mind – can you return the item(s) I sent you?
We can return an item as long as it hasn’t already been swapped or sold. To request return of an item, please go to My Uploads in the My Account section and click the 'Return Item' button. Please note returned items are subject to delivery charges and you must not have spent the virtual money you earned when you originally sent the item.
What are ‘Virtual Money Credits’?
Virtual Money Credits are swap credits which members receive for the items they send to us for listing on the site. These credits can be used to order other items from the site. The amount awarded for each item is based on its condition and value when new.
Why is the amount of virtual money I will receive ‘Estimated’?
The value is shown as 'estimated' if we are yet to receive the item. Once we receive the item, we assess it and either confirm or increase/decrease the amount of virtual money awarded. (If we need to make a change to the estimate, we will notify you before doing so).
Is there a time limit to spend my credits?
Whilst there is not currently an automated system for doing so, we reserve the right to cancel unused credits 12 months from the date they are awarded.
I have a question that isn't covered...
To submit your own question, please email questions@swishing.co.uk or contact us. Swishing is continually evolving – if you have any suggestions to improve the site, please email suggestions@swishing.co.uk.
